Amazon FBA Reimbursement & Claims
FBA inventory discrepancies can mean money left unrecovered — units Amazon lost, damaged or miscounted that you were never reimbursed for. EcomLegit helps identify and manage eligible Amazon FBA reimbursement claims, so genuine losses are checked properly instead of sitting unclaimed in your reports.
Inventory reconciliation, shipment discrepancy checks, lost and damaged unit claims, returns and removal discrepancies, claim case preparation and follow-up, and clear reimbursement reporting — handled as one careful, checked process, so only claims that genuinely qualify are filed.
We work through your FBA reports systematically, match what should have happened against what Amazon recorded, and prepare the claims that genuinely qualify — for FBA sellers who suspect they are owed money but do not have the time to reconcile reports and chase cases themselves. Amazon decides eligibility and amounts in every case, and recovered amounts are never guaranteed.
Let's Talk About Your
FBA Reimbursements
Tell us which marketplace you sell on and how long you have been using FBA, and give a brief outline of the discrepancies you have noticed. Send us a message and we will review your enquiry. Please do not send your Seller Central password — reimbursement work starts from your FBA reports, through properly agreed permissions or report exports, never from passwords shared over a form or email.
We’ll get back to you within 24 hours with a personalised plan.
Money Amazon Owes You, Sitting Unclaimed
Small discrepancies in FBA reports are easy to miss — and they add up. These are the signs money may be sitting unclaimed:
• Inventory counts in your reports that never add up
• Inbound shipments checked in short, with units missing
• Units damaged or destroyed in a fulfilment centre, with no reimbursement appearing
• Customers refunded for returns that never came back into your inventory
• Removal orders arriving with units missing
• Discrepancies spread across several reports, so reconciling them takes hours you do not have
• Claims have eligibility windows, so older issues quietly stop being claimable
• Cases closed by Amazon asking for evidence you are not sure how to provide
The Reimbursement Types Amazon Recognises
Amazon organises FBA reimbursement claims by where the loss happens, plus a separate fee-correction policy. The five groups below follow that policy — each one covers a different kind of loss, needs different evidence, and is filed through a different route.
Only claims that genuinely qualify under Amazon’s policy are filed, and Amazon decides eligibility and amounts in every case. Claim windows are strict, differ by claim type and marketplace, and have tightened in recent years, so a discrepancy is checked while it is still claimable.
What Each Group Covers
1
Inbound Shipments
Amazon’s Shipment to Amazon claims. Covers inventory lost or damaged in transit to a fulfilment centre, shipments checked in short against what you shipped, and cancelled shipments with discrepancies. Raised through shipment reconciliation, one claim per shipment, with invoices and proof of delivery as evidence.
2
Lost Items
Part of Amazon’s Fulfilment Centre Operations claims. Covers inventory lost in the warehouse after Amazon received it. Amazon now proactively reimburses many warehouse-lost cases automatically, but gaps remain and automatic payouts still need checking — including unfair or under-valued reimbursements, challenged with evidence where Amazon’s valuation was wrong.
3
Damaged Items
Also Fulfilment Centre Operations claims. Covers items damaged in warehouse handling or storage, and items disposed of by Amazon in error. As with lost items, an unfair or under-valued reimbursement should be checked and challenged with evidence where Amazon’s valuation was wrong.
4
Customer Returns
Amazon’s FBA Customer Return claims. Covers orders Amazon refunded or replaced where the item never came back into your inventory within Amazon’s return window, where the customer was refunded more than they paid, where the wrong item was returned, or where a chargeback was not refunded. Valued on the refund or replacement amount minus fees.
5
Overages & Discrepancies
Removal claims plus FBA fee reimbursements. Covers inventory lost or damaged during a removal or disposal order, or lost in transit on its way back to you — removal claims must still be filed manually — and overcharged fulfilment or storage fees caused by Amazon’s incorrect recorded weight or dimensions, corrected through re-measurement and recheck requests.
Please note: SAFE-T claims are Amazon’s reimbursement route for seller-fulfilled orders where Amazon refunds the customer — not an FBA claim. They are mentioned here only for completeness, for sellers who also fulfil their own orders.
How We Work: Principles That Protect Your Claims
1
Reconcile Everything
Shipped against received, sold against removed, returned against restocked — every unit is accounted for, so nothing is claimed twice and nothing genuine is missed.
2
Only Genuinely Eligible Claims
Only claims that genuinely qualify under Amazon’s policy are filed, backed by your own reports and records — never speculative or invented claims.
3
Filed Within Strict Windows
Claim windows are strict, differ by claim type and marketplace, and have tightened in recent years, so claims are filed while they are still valid. Check your marketplace’s policy in Seller Central for the window that applies.
4
Evidence Prepared First Time
Each claim is prepared with the right report evidence first time, correctly categorised for the type of loss, so Amazon can check it without avoidable back-and-forth.
5
Cases Tracked & Followed Up
Cases are tracked and followed up until Amazon decides, including answering Amazon’s evidence requests and re-filing properly where a genuine claim was closed on the wrong evidence or category.
6
Automatic Payouts Checked
Automatic reimbursements do not cover everything: removals and missed cases still need manual claims, and automatic payouts should be verified against your records rather than assumed correct.
7
Clear Reporting
Clear reporting of what was claimed, what was approved and what is still pending, so you always know where each case stands.
8
Amazon Decides
Amazon decides eligibility and amounts in every case, and recovered amounts are never guaranteed. Pre-order losses are valued on sourcing cost, not sale price, so accurate costs matter.
Our Amazon FBA Reimbursement Services
1
Full FBA Reimbursement Audit
We reconcile your inventory, shipment, returns and removal reports across all five reimbursement groups to find genuine discrepancies — and to show what is still claimable within Amazon’s windows.
2
Inbound Shipment Claims
Shipment to Amazon claims for inventory lost or damaged in transit, shipments checked in short, and cancelled shipments with discrepancies — raised through shipment reconciliation, one claim per shipment.
3
Lost Item Claims
Fulfilment Centre Operations claims for items lost in the warehouse, including checking automatic reimbursements and challenging unfair or under-valued valuations with evidence.
4
Damaged Item Claims
Fulfilment Centre Operations claims for items damaged in handling or storage, or disposed of by Amazon in error, including under-valued reimbursements challenged with evidence.
5
Customer Return Claims
FBA Customer Return claims where Amazon refunded or replaced an order but the item never came back, the wrong item was returned, the customer was refunded too much, or a chargeback was not refunded.
6
Removal & Fee Recheck Requests
Overages and discrepancies: removal order claims filed manually, plus re-measurement and recheck requests where Amazon’s recorded weight or dimensions caused overcharged fulfilment or storage fees.
7
Sourcing Cost Review
Since pre-order losses are valued on your sourcing or manufacturing cost, we help make sure accurate costs are recorded so reimbursements are not under-valued by Amazon’s estimates.
8
Claim Case Preparation, Submission & Follow-Up
Each eligible claim is prepared with its evidence, submitted through the correct Amazon process, and followed up until Amazon decides.
9
Ongoing Reimbursement Monitoring & Reporting
Regular — monthly is sensible — checks catch new discrepancies while they are still inside Amazon’s claim windows, with clear reporting of claimed, approved and pending amounts.
Our Approach to FBA Reimbursements
Audit
We pull and reconcile your inventory, shipment, returns and removal reports to find genuine discrepancies — what should have happened, against what Amazon recorded.
Prepare & File
We build each eligible claim with its evidence, properly categorised for the type of loss, and submit it through the correct Amazon process.
Track & Report
We follow cases up, answer Amazon’s evidence requests, and report clearly what was claimed, what was approved and what is still pending. Amazon decides eligibility and amounts in every case.
Who This Service Is For
This service is a good fit for FBA sellers who want their reimbursements checked properly, including:
- FBA sellers with larger catalogs or high unit volumes
- Sellers who have never audited their FBA reimbursements
- Sellers who can see discrepancies in their inventory reports but never file
- Multi-marketplace FBA sellers
- Busy sellers with no time for report reconciliation and case follow-ups
Frequently Asked Questions
Can you guarantee you will recover money for me?
No — Amazon decides eligibility and the amount in every case, so no one can guarantee a recovery. We only file claims that appear genuinely eligible and properly evidenced, which is the strongest basis for a claim. Some audits find little or nothing, and we will tell you that honestly.
What does Amazon reimburse for?
Inventory Amazon lost or damaged, inbound shipment discrepancies, certain customer-return situations, removal discrepancies and similar FBA issues where Amazon's criteria are met — including overcharged fees caused by Amazon's incorrect recorded weight or dimensions. Automatic reimbursements do not cover everything, so removals and missed cases still need manual claims, and automatic payouts should be checked against your records.
What do you need from me to start?
Access to the relevant FBA reports, through properly agreed permissions or report exports, plus the records behind any discrepancy you have spotted, such as shipment or return records. Never send your Seller Central password by form or email — we do not need it.
How far back can claims go?
Amazon sets eligibility windows that differ by claim type and marketplace, and they have tightened in recent years, so older discrepancies may no longer qualify. Check your marketplace's policy in Seller Central, or let an audit show quickly what is still claimable — before older issues quietly stop being claimable.
My cases keep getting closed — can you help?
Often, yes. A case is frequently closed because the evidence or the category was wrong, not because no claim exists. We review what was submitted, correct the evidence and category, and re-file properly where a genuine claim exists. If no genuine claim exists, we will say so rather than re-file the same case.
How often should reimbursements be checked?
Regularly — monthly is sensible. Regular checks catch new discrepancies while they are still inside Amazon's claim windows, instead of letting older issues quietly stop being claimable.
Let's Discuss Your FBA Reimbursements
Suspect Amazon owes you reimbursements for lost, damaged or miscounted FBA inventory? Tell us about the discrepancies you have noticed, and we will review what may still be claimable — only claims that genuinely qualify are ever filed, and Amazon decides eligibility and amounts in every case.
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